Wrap up

After an interaction is disconnected, the display controls change to manage the after call work. The Wrap-up timer is displayed and a code is available in the drop-down for an agent to select. Once the applicable code is selected, click Done.

Note: If the agent does not select a wrap-up code for any interaction other than callback, ISync assigns the default wrap up code ININ-WRAP-UP-TIMEOUT to ensure consistency with the Genesys wrap-up code.